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We recruit, retain, reward and reactivate subscribers managing their experience with your title


HH&S has succeeded over 30 years by continually innovating and providing publishing clients with the marketing services they need.
For the last 10 years our core business has been subscriptions, managing the needs of our publishing clients and their subscribers. 
It is very different to when we first opened our doors in 1987 when we focused on promotional and direct marketing. However, the one thing that has not changed is our commitment to service, creative thinking and delivering results. 
Our longevity in the industry, our relationships with our clients and our colleagues in the publishing industry speak for themselves. 

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Rick Smith

Chairman & Creative Director

Mike Halstead

Managing Director

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Catriona Gray

Group Account Director

Our thinking

Right thinking.
A clear understanding of a client's business is critical and requires a clear understanding of their customers. Which sets the parameters for an integrated approach to communication and not just a random set of unrelated messages. Look to deliver the right message at the right time. Engage with subscribers establish a dialogue don’t just ask for payment.


New thinking.
Smart use of technology can be useful but don’t be blinded by the science itself. Consider whether new thinking translates up and down the supply chain. Our experience in various publishing sectors can enables a transfer of thinking from one to the other and comes with useful learnings.


Big thinking.
Big thinking ideas get noticed and because they cut through other promotional noise, and generate response. However, a big idea is just an idea unless it can be delivered and performs against stated objectives. Budget size is not the issue.  Big thinking is relative to the idea and how in it can work for the title.

The strength of any business is the quality of the people.
HH&S has a quality team bringing together a wide range of skill sets from both client and agency side.
The team is made up of experienced professionals across a wide range of business sectors. A quality team delivering a quality service.

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The people

Onyi Okosi

Customer Care Manager

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