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Subscriptions Account Manager

Location: Chelsea Harbour, London

Salary: 40K per annum

Hours: Full time, 9 am – 5.30 pm Monday – Friday

Closing Date: 30th June 2024

 

HH&S is one of the leading subscription management providers in the UK for newspapers and magazines.  We manage over 200 news and magazine titles on behalf of our clients and work with some of the UK’s biggest news publishers. 

HH&S was founded in 1987 and is based in Chelsea Harbour, South West London right next to Imperial Wharf overground station.  We are a small, friendly team offering a varied role working with some great clients. 

We are looking for an experienced Subscriptions Account Manager to join our team to build and maintain client relationships across our portfolio.

What you’ll be doing:

  • Day-to-day management of client relationships

  • Using a variety of data sources, systems and reports to manage client queries and requests

  • Attending regular operational and strategic client meetings

  • Setting up subscription campaigns ensuring all operational practices are in place

  • Creating and managing all regular acquisition and reactivation campaigns including creating mail files and emails

  • Working with clients to develop and execute creative marketing campaigns to acquire new subscribers and increase retention rates.

  • Processing data, analysing and interpreting the results using different approaches and business intelligence tools to display the findings

  • Using our CMS systems to regularly update our bespoke subscription platforms with new imagery and copy and ensuring pricing is up to date

  • Working alongside the Subscriptions Customer Care Manager to manage the flow and reporting of the customer care team’s work.

  • Managing our internal marketing efforts creating blogs and content for our website and social channel

What you’ll need:

  • Proven experience in subscription marketing or related roles within the media or publishing industry.

  • Critical thinking, problem solving, analytic skills and decision making are all fundamental to this role

  • Communicate with clients, and key stakeholders at all managerial levels to understand technical and non-technical requirements in order for the business to deliver

  • Client Service and pro-active Client relationship management experience

  • A good level of Microsoft Excel skills is essential

  • Basic knowledge of SQL, although not required, would be an advantage

  • Influencing and persuasion skills

  • Planning and organisation skills

What we offer:

  • 25 days annual leave in addition to bank holidays

  • Company pension

  • Enhanced family-friendly leave entitlements

  • Opportunity for hybrid working

Why work for us:

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for HH&S means that you will be joining an organisation that is committed to developing its employees and clients.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.

How to apply:

Send your CV together with a covering email to Mike Halstead at mikeh@hhs.co.uk

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